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RBB1QC Alla Miroshnychenko. Galaxy Travel , . . Dear ALLA, We regret to inform you that your flight(s) under confirmation code RBB1QC was/were cancelled due to measures taken against Coronavirus outbreak. As an airline, we can at times face with situations, which lead to unforeseen cancellations, please accept our sincere apologies for the inconvenience this may cause. As a result of the cancellation, we are crediting the full amount of your payment related to the cancelled booking (i.e. the Total fare) to your WIZZ account automatically (for the outbound flight, and for the return flight, if applicable), with an extra +20% as a bonus, in the form of WIZZ credits. The amount will be at your disposal immediately once uploaded, and it will be valid for two years. You can use those WIZZ credits to purchase any Wizz Air flights/services in the next two years. Please note that the cancelled flight(s) will not be visible anymore in your WIZZ account. Important! You are receiving this notification and WIZZ credits because you are the booking owner and contact person for passengers on this flight under this confirmation code RBB1QC. It is your responsibility to inform all other passengers within the above booking and share the WIZZ credit among them if necessary in accordance with section 6.1.4.- 6.1.7. of our General Conditions of Carriage. We would like to inform you that instead of WIZZ credit you will be able to request the refund either via bank transfer, or to your bank card (depending on your original payment method), in this case please note that the aforementioned extra +20% will not be applied. We will send you an additional email with all the necessary instructions and details on how to request the 100% refund, within two weeks. We kindly ask your patience until this email arrives as we are working hard on the necessary developments to enable this service to you. Please be advised, that processing your request of converting your WIZZ credit to your original payment method will require significantly longer time, because the number of submitted claims due to the spread of Coronavirus in Europe affects our Customer Services capacity as well. Therefore, keeping 120% WIZZ credits would be the fastest solution. Although the current events are beyond Wizz Airs control, we thank you for your patience and, sincerely apologize for any inconvenience you have encountered due to this situation. Thank you for your understanding. Wizz Air Customer Service Please do NOT reply to this e-mail, this mailbox does not accept incoming messages. BOOKING INFORMATION How to book Changing your reservation Check-in and boarding Children and infants WIZZ SERVICES Wizz Discount Club Privilege Pass WIZZ Flex WIZZ for families NEED HELP? Browse our FAQ to get instant answers This message is from Wizz Air Hungary Ltd. Postal address: Kőér street 2/A, H-1103 Budapest, Hungary Metropolitan Court as Court of Registration, Reg.No.: 01-10-140174 Tax ID: 26648525-2-44 Privacy policy Your privacy is important to us. You can read more about our Privacy Policy here.
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