Dear sir.My name is Anna Zaitseva, and I am and my family by 24 of June must flight to Male with Qatar airways with transit in Doha, but our flight was cancelled and we have changed our flight a next day. But we have booked hotel in Maldives from 26 of June, so we had lost money on transfer to airport, because we come at 24 of June to airport and back, and next day again go to airport and pay again for taxi, and we lost money for one day in hotel in Maldives, because we came one day later, in place on 25 of June in morning, we was in hotel 26 of June in the evening, so in total we had lost more than 200 dollars. All payments documents we have, so l demand compensation that we have get in fault from your company.
Thank you very much!
2025/05/28 I purchased two air tickets through the Internet resource Aviakassa.com for 23:00 2025/06/07 for passengers: Kodzaev Alana, 16.12.1990 and Maliev Tamerlan 10.09.1081, on the route - Don Mueang International Airport Bangkok Kingdom of Thailand - Shota Rustaveli Airport Tbilisi Republic of Georgia (with transfers in the cities: Chennai Republic of India, Muscat Kingdom of Oman, Istanbul Republic of Turkey, according to the attached itinerary receipt), which cost me 56,957 Russian rubles (719.6 US dollars).
Our first flight SL-240 Bangkok-Chennai was operated by Thai Lion Air, 2025/06/07 we arrived at Don Muang International Airport and started check-in for the flight in advance, however, during check-in, the airline representative - an employee of Phanida Wareesubsakuc (151985) refused to board us on the specified flight due to the lack of a "transit visa" for the Republic of India.
Our attempts to explain to the Thai Lion Air employees that we do not need a visa for India, since we are not going to enter the country, and also the fact that a "transit visa" for Russian citizens to India is not provided, did not yield any results, the answer was rude - contact the agency that sold the tickets.
We asked to change our flight, or return the money or let us to fly, we also explained the situation by the fact that we do not have cash to continue living in Bangkok, asked to provide us with housing and food, the airline employees did not listen to us.
In the end, we were call the airport police (have a photo), but by this time our flight had already departed without us.
We lost money on electronic tickets, and we were also forced to stop and live further in the Kingdom of Thailand at our own expense. We also suffered other losses associated with the cancellation of the reservation and new reservations of transfers and hotels, all about more 2500 US dollars